Thryve Growth Co. — Service Agreement

Thryve Growth Co. — Service Agreement

Effective: 6/3/26

Version: v1

Between: Thryve Growth Co. LLC ("Thryve") and the individual or organization booking a service ("Client").

By typing your full legal name and checking the "I agree to the Service Agreement" box during onboarding, Client agrees to the following terms.

1. Services

Thryve provides career coaching, leadership coaching, interview preparation, resume and cover letter support, job alerts and watchlist services, HR consulting, and culture and engagement consulting. The specific service Client has purchased is reflected in the receipt and booking confirmation.

Sessions are delivered via Google Meet unless otherwise agreed. Resume and written deliverables are delivered through Client's Thryve dashboard.

2. Fees and Payment

Fees are listed at thryvegrowth.co/book and charged at the time of booking via Stripe. All payments are in U.S. dollars. Subscription services (e.g., Job Alerts) renew automatically each month until canceled.

3. Cancellation, Rescheduling, and Refunds

• More than 24 hours before the scheduled session: Client may reschedule or cancel at no charge by replying to the booking confirmation email.

• Within 24 hours of the scheduled session: Session is non-refundable. One reschedule may be granted at Thryve's discretion.

• No-shows: Session is forfeit. No refund.

• Multi-session packages: All sessions must be scheduled and completed within 90 days of purchase.

• Resume rewrites and HR project work: Refunds are not available once work has begun. Two revision rounds are included; additional rounds may be billed separately.

• Job Alerts subscription: Client may cancel at any time. Access continues through the current billing period; no partial-period refunds.

4. Client Responsibilities

Client agrees to:

• Complete the intake form before each session (where applicable);

• Provide accurate information;

• Attend scheduled sessions on time;

• Treat communications respectfully.

5. Confidentiality

Thryve will not share Client's personal information, session content, uploaded documents, or intake responses outside of what is necessary to deliver the service. Client may share session content as they choose; Thryve will not attribute quotes or testimonials without permission.

6. Intellectual Property

Templates, frameworks, and other prepared materials remain Thryve's property. Deliverables created specifically for Client (e.g., a rewritten resume) become Client's property upon final payment.

7. Scope and Outcomes

Coaching and consulting outcomes depend on factors beyond Thryve's control, including the job market and Client's own actions. Thryve does not guarantee specific outcomes, including job placement, salary increases, or interview success.

8. Communication

Outside of scheduled sessions, communication happens via the Thryve dashboard messaging tool or email. Thryve typically responds within one to two business days.

9. Termination

Either party may terminate this engagement at any time. Unused, prepaid sessions are refundable on a prorated basis at Thryve's discretion.

10. Limitation of Liability

Thryve's total liability under this agreement is limited to the amount Client paid for the specific service in question.

11. Governing Law

This agreement is governed by the laws of Wisconsin. Any disputes will be resolved in the courts of that jurisdiction.

12. Updates

Thryve may update this agreement. Bookings are governed by the version of the agreement in effect at the time of purchase, recorded on the booking record.

Questions? Email hello@thryvegrowth.co before signing.